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Talk to Medica

For Medica Prime Solution (Cost) Members

Questions about your plan?

Let us help you answer your questions about your plan and benefits. 


Medica Customer Service

Contact us using the options below to address your plan questions.

Call 1-800-234-8755 (TTY: 711)

8 a.m. – 8 p.m. daily, Central time
Access to representatives may be limited at times.

Online contact form

Mailing address:
P.O. Box 9310
Minneapolis, MN 55440


Need to submit a determination request, appeal or grievance?

Give us a call and we will help you over the phone, or you can learn more about determinations, appeals and grievances and your options on our Determinations, Appeals and Grievances page.

About determinations, appeals and grievances



Talk with a Nurse or Health Advocate

You and your family have a place to turn for trusted advice and information when you need it most. Through one simple call, you can consult with a nurse to get support for non-urgent illnesses or receive guidance on treatment options. You can also work with a personal health advocate who can help you with a variety of health and health care issues.

Call 1-866-668-6548 (TTY: 711)

Last Updated: December 2020


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