Questions about your plan?
Let us help you answer your questions about your plan and benefits.
Medica Customer Service
Contact us using the options below to address your plan questions.
Call 1-866-398-7374 (TTY: 711)
8 a.m. – 8 p.m. daily, Central time
Access to representatives may be limited at times.
Online contact form
Mailing address:
Medica
P.O. Box 9310
Minneapolis, MN 55440
Need to submit a determination request, appeal or grievance?
Give us a call and we will help you over the phone, or you can learn more about determinations, appeals and grievances and your options on our Determinations, Appeals and Grievances page.
About determinations, appeals and grievances
Health Advocate and Nurseline
Personal Support Programs at Your Service
Through HealthAdvocateSM NurseLine, highly trained nurses are available 24/7 to answer your questions about symptoms, medications and health conditions, and other self-care tips for non-urgent medical issues. The service is at no additional cost.
Have questions about your Medica plan coverage? It's good to have someone to call for help. Personal Health Advocates will help you tackle health and insurance-related questions — from finding the right doctor to resolving claims questions. The service is strictly confidential and provided as part of your Medica plan.
Call 1-866-668-6548 (TTY: 711)