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Talk to Medica

For Medica DUAL Solution Members

Questions about your plan?

Let us help you answer your questions about your plan and benefits. 


Medica Member Services

Contact us using the options below to address your plan questions.

Call toll-free 1-888-347-3630 (TTY: 711)

8 a.m. – 8 p.m., daily
Access to representatives may be limited at times. 

Online contact form

Mailing address:
P.O. Box 9310
Minneapolis, MN 55440

Need to submit a determination, appeal or grievance?

Give us a call and we will help you over the phone, or you can learn more about determinations appeals and grievances and your options on our Determinations, Appeals and Grievances page.

About appeals and grievances



Talk with a Nurse or Health Advocate

NurseLine™ by Health AdvocateSM services are available 24 hours a day, seven days a week. Through one simple phone call, you can consult with a registered nurse to receive guidance on appropriate treatment options and get support for non-urgent illnesses. Nurses can also provide support with simple, self-care tips for non-urgent concerns.

Call 1-866-715-0915 (TTY: 711)

Medica DUAL Solution is a health plan that contracts with both Medicare and the Minnesota Medical Assistance (Medicaid) program to provide benefits of both programs to enrollees. Enrollment in Medica DUAL Solution depends on contract renewal. 

American Indians can continue to use tribal and Indian Health Services (IHS) clinics. We will not require prior approval or impose any conditions for you to get services at these clinics. For elders age 65 years and older this includes Elderly Waiver (EW) services accessed through the tribe. If a doctor or other provider in a tribal or IHS clinic refers you to a provider in our network, we will not require you to see your primary care provider prior to the referral.

Last Updated: December 2020

H2458_56303 Approved

Date: 5/28/2023 5:12:09 AM Version: 4.0.30319.42000 Machine Name: PWIVE-CDWEB01