Members

Talk to Medica

For Medica AccessAbility Solution Enhanced Members

Questions about your plan?

Let us help you answer your questions about your plan and benefits.

Consultant

Medica Member Services

Call toll-free 1-888-347-3630 (TTY: 711)

8 a.m. – 8 p.m., daily
Access to representatives may be limited at times.

Online contact form

Mailing address:
Medica
P.O. Box 9310
Minneapolis, MN 55440

Need to submit a determination, appeal or grievance?

Give us a call and we will help you over the phone, or you can learn more about determinations appeals and grievances and your options on our Determinations, Appeals and Grievances page.

About determinations, appeals and grievances

phone

Talk with a Nurse or Health Advocate

NurseLine™ by Health Advocate^SM services are available 24 hours a day, seven days a week. Through one simple phone call, you can consult with a registered nurse to receive guidance on appropriate treatment options and get support for non-urgent illnesses. Nurses can also provide support with simple, self-care tips for non-urgent concerns.

Call 1-866-715-0915 (TTY: 711)

Medica AccessAbility Solution Enhanced members who wish to obtain an aggregate number of appeals and grievances should contact Customer Service.

Medica AccessAbility Solution Enhanced is a health plan that contracts with both Medicare and the Minnesota Medical Assistance (Medicaid) program to provide benefits of both programs to enrollees. Enrollment in Medica AccessAbility Solution Enhanced depends on contract renewal.

American Indians can continue to use tribal and Indian Health Services (IHS) clinics. We will not require prior approval or impose any conditions for you to get services at these clinics. For elders age 65 years and older this includes Elderly Waiver (EW) services accessed through the tribe. If a doctor or other provider in a tribal or IHS clinic refers you to a provider in our network, we will not require you to see your primary care provider prior to the referral.

Last Updated: December 2020

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Contact Us

1-888-347-3630 (toll-free)
(TTY: 711)

8 a.m. – 8 p.m. daily

Access to a representatives may be limited at times.

Online contact form

Mailing address:
Medica
P.O. Box 9310
Minneapolis, MN 55440

About Your Coverage

Plan documents

Plan material order form

ID card order form

Determinations, appeals and grievances

Resources

Member rights and responsibilities

How to Get the Care You Need (PDF)

Limited English proficiency (LEP) plan

Disability Hub MN