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Physical Wellness During COVID-19

Find Care

Search for a provider online. Select your plan and click on the type of care you're looking for.

Applies to:

  • All Medica health plans

Find Care on

Virtual Care

Also known as online care, telehealth or e-visits, virtual care is a convenient way to connect with your health care provider from your computer or mobile device. You receive a diagnosis, treatment plan and prescription (if needed). Virtual care may cost less and be a time-saving option for non-urgent matters.

Medica has expanded the availability of telehealth visits to include visits from a member’s home, utilization of additional technologies such as FaceTime or Skype, and audio only, for most visits, when video is not available.

To find a virtual care provider, log into your secure member site. 

Applies to:

  • Most Medica health plans

Transportation Services

If you don’t have access to transportation, our Provide-A-RideSM program can help you. You may receive health care, including COVID-19 testing, dental care and other kinds of necessary medical visits. We recommend calling ahead to your health care provider or doctor before seeking medical treatment.

Call 952-992-2580 or 1-888-347-3630 (toll-free) (TTY: 711) Monday – Thursday, 8 a.m. – 5 p.m., Friday, 9 a.m. – 5 p.m.

Applies to:

  • MN Health Care Programs
    • DUAL Solution® (HMO D-SNP), Minnesota Senior Health Options (MSHO) plan
    • AccessAbility Solution® Enhanced (HMO D-SNP), a Special Needs BasicCare plan (SNBC)
    • Choice Care MSC+, a Minnesota Senior Care Plus plan (MSC+)
    • AccessAbility Solution (SNBC), a Special Needs BasicCare plan (SNBC)

Medica CallLink® (24-hour health support)

Medica CallLink advisors and nurses are available 24/7 to help you with your health concerns, including identifying your risk and providing recommendations for next steps for COVID-19 concerns.

Call 800-962-9497 (TTY: 711).

Applies to:

  • Select employer-provided plans

Learn more about Medica CallLink®

Note: If your plan includes Medica CallLink, you'll see the phone number on the back of your Medica ID card.

My Health Rewards by Medica®

Stay on top of the facts with a Next-Steps Consult through My Health Rewards. You can schedule a 15-minute call with a health guide to ask questions about COVID-19, get tips on how to keep healthy and learn about additional resources. Log in to your My Health Rewards account online or on the Virgin Pulse app to schedule a call and get additional tips and resources for staying healthy.

Applies to:

  • Select employer-provided plans

Visit My Health Rewards by Medica

Note: My Health Rewards is not available with all Medica plans. Please call Customer Service at the number on the back of your ID card for more information.


SilverSneakers is a fantastic resource many of our Medicare members have access to online. Keep your body moving when you are stuck inside by participating in a video on its website, a Facebook live event or online social media communities and hear how others are staying active while at home.

1-877-871-7053 (TTY: 711)

Monday through Friday, 7 a.m. to 7 p.m. Central

Applies to:

  • Medicare health plans
    • Medicare Advantage Solution (HMO, HMO-POS & PPO)
    • Most Medicare Prime Solution Plan members (COST) (except Thrift)
    • Medicare Signature Solution
  • MN Health Care Programs
    • Medica DUAL Solution® (HMO D-SNP) Minnesota Senior Health Options (MSHO)
    • Medica AccessAbility Solution® Enhanced (HMO D-SNP)

Visit SilverSneakers®

Over-the-Counter (OTC) Services

Stock up on health and wellness supplies like tissues, cough syrup and more using the quarterly over-the-counter health and wellness product allowance included in your Medica Advantage Solution plan. Your benefit amount can be found on your "Plan Details" page on

Visit OTC Health Solutions to place your order 24 hours a day, seven days a week

2021 Over-the-Counter (OTC) Item Catalog

Applies to:

  • Medicare health plans
    • Medicare Advantage Solution (HMO, HMO-POS & PPO)

Information about over-the-counter drugs covered for MN Health Care Programs members is referenced in the Medica List of Covered Drugs (Formulary).

Applies to:


Medica DUAL Solution® and Medica AccessAbility Solution® Enhanced are health plans that contract with both Medicare and the Minnesota Medical Assistance (Medicaid) program to provide benefits of both programs to enrollees. Enrollment in Medica DUAL Solution and Medica AccessAbility Solution Enhanced depends on contract renewal.

H2458_55719 Approved
Last Updated: January 2021

Date: 12/8/2023 5:45:09 PM Version: 4.0.30319.42000 Machine Name: PWIM4-CDWEB01